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Our Terms Set the Rules for Your Account

When you open an account at poltartoto, you agree to the terms that govern deposits, withdrawals, game play and account security.

Account verification required at signupReal-money deposits and withdrawalsDispute resolution process includedYour data rights explained clearly
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poltartoto Our Terms Set the Rules for Your Account
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How to Reach Us About Terms Questions

Team online

Live Chat

Open your account and tap the chat icon in the bottom right. We answer terms and account questions daily from 08:00 to 23:00 Indonesia time.

Email Support

Send a message to [email protected] with your account email and the specific term or rule you want to clarify. Expect a reply within 24 hours.

Account Settings

Inside your poltartoto account, go to Profile > Legal & Account to review the full terms, your acceptance record and any recent policy updates.

SECURITY & YOUR RIGHTS

How We Handle Your Data and Account Safety

Data Retention

We keep your deposit, withdrawal and game-play records for five years after you close your account. You can request a full data export at any time via the Privacy Center in account settings.

Password & Login

Your password is encrypted end-to-end. Never share it; we will never ask for it via email or chat. Enable two-factor authentication in Security settings for extra protection.

Cookies & Tracking

We use cookies to remember your login, language and game preferences. You can disable non-essential cookies in your browser settings without losing access to your account.

Account Closure

You can close your account anytime from Settings > Account Management. Any balance is paid to your registered payment method within three to five business days.

Policy Changes

If we update these terms, we email you 30 days before they take effect. Logging in after that date means you accept the new terms. You can request the old version for comparison.

Dispute Process

If you think we've made an error with your deposit, withdrawal or winnings, email [email protected] with your order ID. We investigate and respond within seven business days.

Frequently Asked Questions About Our Terms

Yes. When you complete signup and make your first deposit, you confirm that you have read and agree to these terms. You can review them anytime in your Account Settings. If you disagree with any part, you can close your account and request a refund of any balance.

Accounts are personal and non-transferable. If we detect account sharing, multi-accounting or fraud, we suspend the account immediately and may void winnings. Any balance is held pending investigation. You can appeal by contacting [email protected] with proof of identity.

Yes. Log into your account, go to Wallet > Payment Methods, and add a new DANA, OVO, GoPay or QRIS account. Withdrawals go back to the method used for the deposit unless you've linked a verified alternative first.

We verify your identity before your first withdrawal by checking your email, phone number and ID document against government records. This complies with anti-money-laundering law and protects your account from fraud. Verification usually takes under two hours.

Tax treatment of gaming winnings depends on local law. poltartoto does not withhold taxes; you are responsible for reporting any winnings to the relevant authority where required by law. Ask your tax advisor or contact our support team for guidance.

Absolutely. Go to Profile > Privacy Centre and select 'Download My Data'. We send a complete export of your account info, deposits, withdrawals and game logs within five business days, usually much sooner.

We retain transaction records, identity documents and game logs for five years to meet legal obligations. After five years, data is securely deleted. You can request early deletion of non-transaction personal data by emailing [email protected].

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