Reference

Legal Framework for Your poltartoto Account

poltartoto operates under a defined legal structure so you know exactly what governs your account, your data, and your activity on this platform — access and eligibility depend…

Jurisdiction-based accessAccount data rightsDANA, OVO, GoPay, QRIS coveredPolicy contact channel availableTransparent retention terms
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poltartoto Legal Framework for Your poltartoto Account
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How to Reach Us on Legal Matters

For any question about your rights, account data, or the terms that apply to your activity, our policy support team is available through three direct channels. Response times are kept within 24 hours for written requests and under 5 minutes for live chat during operating hours of 08.00–23.00 WIB, seven days a week.

Team online

Live Chat

Access live chat directly from your account dashboard between 08.00 and 23.00 WIB. A policy-trained agent will respond within 5 minutes to questions about your terms, data rights, or account standing.

Email Support

Send your formal legal or data-rights request to our support email. We aim to respond within 24 hours and will confirm receipt immediately. Written requests are logged and tracked until resolved.

Account Help Centre

Your account dashboard includes a dedicated Help Centre section where you can submit policy questions, review your accepted terms, and download a copy of your account data upon request.

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How We Handle Data, Cookies, and Account Security

Every layer of account management at poltartoto is designed to keep your data under your control, your session secure, and the terms clear.

Data Handling

We collect only what is required to operate your account — name, contact details, and payment method identifiers such as your linked DANA or OVO reference. No behavioural data is sold to third parties.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language and lobby settings. You can clear or block non-essential cookies via your browser at any time without losing account access.

Account Security

Two-factor verification is available on all accounts and is strongly encouraged. Login attempts from unrecognised devices trigger an email alert to the address on file, allowing you to act immediately if the access was not yours.

Data Retention

Account records are retained for the period required by applicable Indonesian regulation. Once that period expires and your account is closed, personal data is deleted from our active systems within 30 days.

Who to Contact

For any data-rights request — access, correction, or deletion — address your message to our policy team via the Help Centre inside your account dashboard. We log every request and respond within 24 hours.

Requesting Changes

To update personal details, correct account information, or request deletion, log in, navigate to Account Settings, and select the relevant option. For deletion requests, our support team completes verification within one business day.

Legal Questions We Get Asked Most Often

If you have a question about your rights, your data, or how our terms apply to your account, these are the answers we give most often. For anything not covered here, live chat and email are available during our operating hours.

Access and eligibility depend on local law. Where local law permits, your account is subject to the jurisdiction-specific terms you accepted at registration. We apply Indonesian region rules uniformly to all accounts opened from Indonesia.

We collect your name, email address, phone number, and the payment identifiers linked to your account — such as your DANA or GoPay reference. We do not collect data beyond what is operationally required to run your account.

Yes. Log in, go to Account Settings, and submit a data-access request via the Help Centre. We will compile and deliver your account data file within 5 business days to the email address registered on your account.

Submit a deletion request through the Help Centre inside your account dashboard. After identity verification — completed within one business day — we schedule deletion and purge active records within 30 days of account closure.

Yes. Whether you transact via QRIS, OVO, DANA, or GoPay, the payment is covered by the same account agreement. No separate legal terms attach to individual payment methods — one agreement covers your entire account.

We send advance notice of any material change to the email on your account before the update takes effect. The revised terms are also published in the Help Centre with a clear effective date so you can review them before they apply.

Reach our policy team via live chat between 08.00–23.00 WIB or email for written records. We log every rights-related complaint and aim to resolve it within 5 business days, keeping you informed at each step.

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